Construction Customer Success Manager (100% remote)
Company Description: At LinkedField, we are looking for people with passion, grit and integrity. We encourage you to apply even if your experience doesn’t precisely match the job description. We are committed to building a team that encompasses a variety of backgrounds, experiences and skills. Show us your passion and drive because we believe that is what will set you apart and what we value most.LinkedField is a venture-backed, early-stage company, founded by a group of ambitious individuals and veterans from the construction and tech industry. Get paid to work from home, using the construction experience you already have!Join us in transforming construction by unblocking the “white-collar” workforce resource problems of contractors around the world. And enjoy your work/life balance and the startup life along the way!
About the Role: Your primary role will be to continue to be the awesome construction GC PM/APM you are. You will be managing LinkedField teams provide construction management services to our existing customers, specifically General Contractors. You will also be the main point of contact for LinkedField's GC customers, and ensure projects are successful and clients are happy.Ensure our clients are successful when engaging with LinkedField's service product lines:Managing GC logs (Onboarding Documents, Submittals, Change Order Pricing, Closeout, Certified Payroll Reports, Labor Rates, Punchlist, Billing, etc.) Providing assistance to GC teams as a remote PM/PE Drawing Updates and RFI red-lining Manage LinkedField teams with the collection of construction documents and ensure the collected documents advance to the finish line / approved by the Architect and/or owners. This includes, but not limited to:Review of collected documents for adherence to project documents/specs/etc. Review for entitlement and manage the back and forth revise and resubmit comments between subcontractors, architect/owner and general contractors. Updating project logs and reports Responsibilities: Communicating issues to our clients and devising solutions to help the process move forward. Manage multiple existing construction projects that are currently relying on LinkedField’s professional services platform to help support busy GC construction teams. You'll provide boots on the ground support, advising and guiding GC customers through successful adoption with training sessions and regular check-in's.You'll ensure that customers' projects are progressing at the rate they should, and make customers feel well-supported. Proactively engage with customers on project progress, and work with customers to plan on how to get past any future roadblocks, before they happen.Work closely with existing customers to ensure they get maximum value out of LinkedField and become loud advocates. With your guidance, contract renewal is a no-brainer for our customers.Source new customers for a sales meeting with LinkedField CEO, then, onboard the new customers and ensure their ultimate success in our platform.Manage LinkedField’s talent pool of remote construction professionals (RPs) working on each project. You'll provide boots on the ground support, advising and guiding RP’s through training sessions, working on projects, regular check-in's and enabling RPs to work cohesively/collaboratively with other RPs.
Expectations / About you: LinkedField has various projects starting in the next few months. All of these projects require a consistent amount of time each week for customer success and RP oversight (3-5 hours per week for each project). You will be expected to ramp up and oversee +/- 10 LinkedField projects. You are familiar with giving performance feedback and mentoring project engineers, interns, project administrators You have strong, professional communication skills - written, verbal, and in presentation Results-driven and have a consistent track record of delivering quality work on time You can think outside the box and react to ever-changing environments. You thrive in an environment where the right answer is often not known and you get excited to iterate numerous times to arrive at the best answer. You thrive in an environment where the project and construction team you are working with are highly disorganized and inefficient. You have the ability to get things organized and delivery outcomes efficiently. You do not get frustrated when customers or subcontractors fall short of their promises/commitments and instead, you figure out a way to still get your deliverables completed with a high success rate. Be flexible with a changing list of responsibilities. You can independently run and improve on processes as the team grows You can work independently with little oversight in a fast-paced environment A go-getter attitude and grit!
How do I start working for LinkedField: - Complete the application form below (5-10 min) - Complete a one-way interview (10-15 min) - LinkedField will review your application materials - LinkedField will ask shortlisted candidates to complete a construction knowledge test on change orders (45 min to 75 min)
Qualifications: - At least 5 years of general contractor experience within the commercial construction industry. - At least 3 years in a supervisory role of project engineers/FOC’s Interview with a LinkedField community manager (30 min) Preferred Skills: Bonus points for having been involved with interviewing and hiring at a construction GC for a project engineer or project manager. Experience with GMP and/or lump sum project delivery methods is a plus.